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Return POLICY

Return purchased bottles of Skinesa™ product for any reason for a full refund within 90 days of purchase. Please call prior to returning any product.

We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return product for a refund.
RETURN PROCEDURE
  • ​Contact our customer support center 24-hours-a-day at support@skinesa.com, or call us at 1-877-SKINESA Mon–Sat 9am – 6pm ET for the Return Address.
  • ​After contacting customer service, a pre-printed label will automatically be sent to your email address on file. Please check your spam and junk folders. The pre-printed label will contain the return address to ensure proper handling. Simply tape it to the top of your return package. Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
  • ​Return the empty and unused portion of your product, along with a copy of the original invoice (place it inside the box) to ensure proper handling.
  • ​All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.
  • ​Returns must be received in our offices within 90 days from billing date.
  • ​Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
  • ​All refunds will be processed to the original form of payment within 3 days of Skinesa receiving the return package. Please allow up to 5 days for your financial institutions to process the refund and 7 days for delivery of checks.
EXCHANGE POLICY 
Probiotics cannot be exchanged.   
OUR GUARANTEE
Return unopened bottles of Skinesa™ product for any reason for a full refund within 90 days of purchase. Please call prior to returning any product.

CONTACT
Skinesa Product Support 
support@skinesa.com 
1-877-SKINESA
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Disclaimer of Warranties and limitation of liability

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